I recently went to a restaurant that serves Indian, Thai & Continental food. It is situated in the IT hub of the city and is not exactly cheap, the average price being Rs 250-300 per dish. The food wasn’t great and the service was pathetic.
We ordered a Crispy Fried Lamb (a Chinese preparation) for starters. The waiter dropped the food all over the table while serving and did not clear it up until we asked him to. When we did, his expression was as if we’d asked him to do something that WE were supposed to do!!
For main course, I ordered a Neopolitaine Chicken Pasta (which comes in a tomato-based sauce) that was supposed to be served along with garlic bread. What I got instead of garlic bread was plain white bread with garlic butter on it!!! The bread wasn’t even toasted. Apparently, they had run out of the bread that is used to make garlic bread but they did not even bother to inform me about it and instead served such rubbish!!!!!
My friend ordered a second Nan which took 20 minutes to come! Fifteen minutes after he ordered, another waiter came to my friend to ask if he had ordered another Nan!!!
My point is, one doesn’t bother or complain about bad service if one is going to a cheap restaurant. But one’s expectations are completely different if it is even a moderately premium restaurant – you expect the food & service to be commensurate with the amount you’re paying.
The photograph above is of the interior of the restaurant I'm talking about. If they're savvy enough to have their picture up on the net, they should also by sophisticated enough to offer good service.
2 comments:
you expected good service in a restaurant in calcutta !?
Come to think of it, you're right. Most restaurants suck in terms of service.
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